FAQ

3-10 Working Days
Once we have received your order, we will confirm the purchase with the seller. As soon as the transaction has been confirmed by both parties the watch will be shipped overnight to our Approved workshop for inspection. Allow 24 hours for inspection followed by overnight shipping directly to you. Automatic watches must be tested for the entire power reserve time period!

Please note, for security reasons, we do not ship on Fridays.

Every watch sold by a private seller will be collected and inspected by our authorized luxury watch workshop. We only accept authentications by swiss approved and qualified watchmakers. The watch will be authenticated and inspected for performance and timekeeping.

Watches sold by Approved Dealers will be accompanied by a 12 month warranty. Watches from Approved Trader and Private Seller does not come with a warranty. We check each watch for performance and timekeeping. These checks will indicate to us when the watch needs any maintenance or service.

We specialize in sourcing watches from local as well as international sellers. Reach out to us and we will do our best to find your grail piece

An escrow agent can be defined as an individual or a company that is probably better termed as a trusted third party that holds a document or an asset for the first party to deliver to a beneficiary or second party within a stipulated period or as soon as the event mentioned in the escrow agreement takes place.

Our holding company, Baton Trading, acts as an escrow agents between the buyer and the seller.

Baton Trading will hold your funds safe until you have received your watch.

We do not keep all the available watches at our office. Instead, the watch will remain with the buyer until we need to arrange a viewing or inspect it. Please get in touch to arrange a viewing of a particular watch at your nearest satellite office.

We do our utmost to promote your watch to our extensive network of collectors and through various marketing channels. Popular models will typically sell within 90 days, but they may also sell immediately or take significantly longer. There is a buyer for every watch! Be patient.

We specialise in high-end Swiss luxury watch brands. Please send us the details of your watch, and we can evaluate whether it is suitable for our market. Unfortunately, we generally do not list watches with a value lower than R20,000. These include most fashion brands.

Yes, we only deal with fully authentic watches. Our expert watchmakers authenticate every watch before it gets delivered.

Not always, as many pre-owned watches on the market no longer come with their original boxes and guarantee cards. Our listing will indicate whether those items are included.

Yes, sure. We do not personally buy your trade-in, but we can get an offer from one of our partners and trade in your watch.

Unfortunately, we do not offer any payment plans.

We use overnight couriers to deliver nationwide, and our packages are fully insured.

1-3 working days

We do not accept returns, as you may have purchased from a private seller. We can, however, assist you in reselling the timepiece through our network.